Before reading on, check the date of this post's delivery. Things change.
The idea of ordering something online and having it ready to collect is conveniently modern. A smile on-arrival from the staff at the head of a priority line is what it's all about.
I usually go to this store in person - I go inside, finmd my stuff and bring the booty to the cashier. This time, I tried the click and collect online option instead. The idea was to order ahead (from the website) and collect later to save time.
Post-it notes. That's all took to challenge the staff.
Okay, it was more: post-it notes, sticky tape and highlighter pens. The order didn't exceed $100. I ordered small amounts of regular stuff. I arrived at the store and let the cashier know my name. She fiddled with an APPLE device, mumbled something it not holding a charge and then redirected me to the back of the store after finding one that worked.
Another customer sat at back-of-store waited too. We chatted. She too thought the process would've saved time. We stared at hazy see-through plastic doors and wondered what was going on beyond it. Her wait was 15mins.
A helpful twenty-something guy appeared from the haze to deal with me. He asked for my name and reached for his APPLE device.
'Sorry, this one's flat. I normally carry a battery bank for my Android but I forgot today. John [not his real name] have you got a charged one?' He shouted to a collegue on the other side of the haze and smiled at me.
'What was your name again?'
Long story ending now: The click and collect process took longer. I got the right stuff in my order but I would've done it better to walk the store's aisles, find the same and pay for it at the cashier. Two clients out of two agreed that click and collect wasn't beneficial.